Need help, found a bug, or want to request a feature? Email andriy.kachur.22333@gmail.com and you'll get a reply within a couple of days.
It helps if you mention your iOS version and what you were doing when the problem happened. For anything about a purchase, include the date — Apple's receipt email has it.
Pick a duration and a scene on the home screen, then tap the timer to dive. Tap it again to pause or resume. While a session is running it also appears on your Lock Screen and in the Dynamic Island.
Leaving Mindra for another app during a session counts as an interruption. Locking your screen does not — the timer keeps running, so you can put the phone face down without breaking the dive.
Check that notifications are allowed: iOS Settings → Mindra → Notifications. If you declined the permission prompt earlier, enabling it there and setting the reminder again in Profile will re-arm it.
No. The timer, statistics, history and subscriptions all work without signing in. Sign in with Apple only syncs your history across your devices.
The Crickets, Starfield and Candle scenes, and notes you can write during a session without stopping the timer. The Ocean scene, the full timer, your statistics and your history are free and stay free.
Open Profile → Try Mindra Premium and tap Restore purchases. Your subscription belongs to the Apple ID that bought it, so make sure the device is signed in to that Apple ID. You do not need a Mindra account to restore.
Subscriptions are billed by Apple, so cancelling happens in iOS Settings → your name → Subscriptions → Mindra. If you cancel during the 3-day free trial you are not charged. Deleting your Mindra account does not cancel a subscription.
Tap Restore purchases first — that usually settles it. If it doesn't, email us with the purchase date and we'll sort it out. Refunds are handled by Apple at reportaproblem.apple.com.
Profile → Delete account. This permanently removes your account, dives, notes and settings from our servers and from the device, and revokes Mindra's Sign in with Apple authorisation. It cannot be undone, and it does not cancel an active subscription.
The full answer is in the Privacy Policy. In short: without an account nothing leaves your device; with one, your sessions, notes and preferences sync so they're available on your other devices.